1) Have you resumed in-person classes? What are your COVID safe practices? What should I expect if I do in-studio classes?
- In person classes have resumed pre-registration (profile set up and signing of liability form) on MindBody is required
- Some in-person classes will also be virtual (i.e. hybrid), some will only be in-person without a virtual option.
- Studio is wiped down after every class. No more paper sign in, sign-in electronically on your phone or app.
- As of 2/21/22, masks are no longer require for fully vaccinated & boosted individuals
- Updated mask policy must be acknowledged here
- No shows that fail to cancel or those who fail to bring a mask will be turned away and charged full price
1A) What do I need to know about virtual classes?
- All sign ups for virtual classes are through MindBody
- Virtual classes are held on Zoom. Zoom links are emailed to registered participants from FitGrid 1 hour prior to class
- To learn more about FitGrid and how to set up your virtual experience see here
- To ensure you get the emails from FitGrid and they are not filtered into your junk see here
2) How much are your classes?
- Virtual classes: $5 single class. $47.50 for 10 classes (Virtual classes only)
- In-studio classes: $7.50 single class. $60 for ALL ACCESS 10 class pass (in-studio and virtual classes). $75 for ALL ACCESS unlimited month pass (in-studio and virtual classes).
- Autopay 6 month contract for $65 (i.e. ZCREW member): Access to virtual and in-studio classes, auto-renewal for 6 months, discount on MC's
3) How long are your classes?
- 1 hour
4) What should I wear to class?
- workout clothes and tennis shoes
5) Do you have beginner Zumba classes?
- Zumba classes are meant to be for all fitness levels and dance levels. Choreography is simple so that everyone can have a good time even if you think you have 2 left feet :-). Moves and intensity can be modified and you can take it at your own level. All of our instructors are very good about showing level 1 steps and progressing to more advance steps after most have mastered level 1 steps, but it is perfectly acceptable to stay at level 1, if you want. *Strong by Zumba is a high intensity interval class (HIIT) and is therefore a much higher intensity than regular Zumba classes. Still, modifications can be made in a Strong class to decrease intensity or increase intensity, if desired.
6) Do you sell gift cards and how do I buy them?
- Gift cards can be purchased using this link. They are are delivered to the recipient via email and you can buy them for any denomination and for any occasion. This is the easiest way to buy a class for someone.
7) Can I give one of my class credits to a friend or spouse?
- Its best to purchase a gift card for them (see #6), but I can link accounts together and allow you to share 10 class passes with another person. Just be aware that once I link an account to yours, that person will have access to all of your classes at anytime. For this reason, I don't like to link accounts of friends (only spouses). Unlimited passes, autopay contracts and ZCREW membership cannot be shared. Please contact Sabrina by phone (505) 207-4953 to make those arrangements. This can't be done by the customer online, you must call. All people need their own profile and need to sign the liability form to take classes.
8) Can I bring my kid to class?
- While we currently do not offer any exercise classes for kids, we recognize that sometimes you have no option but to bring your kid with you to class and on those rare occasions, it is fine to do so. We do not offer any type of child care and the parent must be completely responsible for the child at all times. Children must have something quiet to do (read a book, watch a movie or play video games with headphones) where they can sit and not be disruptive to the other participants in class. Children may not run around the studio during the class. Special events and Masterclasses generally have a much greater attendance and therefore do not have room for any spectators or children. If you need to bring a child to a special event, please contact the studio and arrangements can be made on a case by case basis. *Disclaimer, we do not sensor our movements or our music. While most of the music is in another language (generally Spanish), at times the lyrics can be a little "spicy", thus please be aware of that.
9) Can my kid take the class with me?
- We generally do not recommend children younger than 5 to participate as they have a much shorter attention span. If you feel your child would be able to participate in class and you are willing to take responsibility for them, then they can participate. All participants must sign a liability waiver, thus the parent or guardian must sign a liability waiver for each participant under the age of 18. Cost is the same for children as it would be for for any participant even if they ultimately decide not to participate in the entire class. Please also refer to disclaimer in FAQ #5.
10) Do I need to bring anything special to class?
- A sweat towel and water bottle are preferable for any exercise class. For Zumba Toning, you can bring your own weights (3lbs or less) but we also have some toning sticks available at the studio that you can borrow for class. For Strong by Zumba, you will want to bring a yoga mat as we do floor exercises, but we also have some yoga mats at the studio that you can borrow.
11) Do you have water for sale at the studio?
- A bottle of water can be purchased at the studio for $1 (cash only). We have cold water and water at room temp. Please ask us if you would like a cold bottle of water.
12) Where do I park?
- Do NOT park at Comfort Dental (they will tow you). Parking is free on the street in front of the building on Lomas or on the side of the building on Jefferson. Parking also available in the lot behind the studio in front of the storage units. Please be considerate of our neighbors I9 Sports who park their trailers in the lot and often need to get in and out of the lot with those trailers. Please do not block the entrance/exit to the gated parking lot with the rear of your vehicle.
13) Do I have to sign up for class in advance or do you require a membership to participate?
- Yes, all classes require pre-registration on MindBody. Virtual classes require this in order to get the ZOOM link emailed to you. In-studio classes require pre-registration because we require all to sign our liability form prior to class. Everyone will need a profile before being allowed to take class, you MUST pre-register online thru MindBody even if you plan to pay for your class in studio when you arrive.
14) Do you have any special deals for new students?
- New students can claim an exclusive $15 discount on their 1st punch card or unlimited month purchase by entering in their phone number and signing up for texts from us on our HOME PAGE. Contact the studio for options on how to redeem this offer.
15) Can I pay by credit card?
- Yes, credit cards are accepted in the studio or you can purchase classes online using your credit card.
16) Do you have a frequent customer or loyalty program?
- Yes! Participants can get points for showing up to class and referring their friends to us which can be redeemed for FREE stuff and discounts at the studio! We just need your phone number to get you started! PLUS, by purchasing the 6 month autopay option, you automatically become a ZCREW member with special discounts on events and other perks!
17) How do you let people know about changes in the schedule?
- We ask that you give us an email address or phone number or both so that we can send you our monthly newsletter as well as text messages with information regarding special events, special deals and last minute changes in the schedule. Check out our monthly newsletter BELOW!
18) How do I check how many classes I have left on my punch card?
- All class credits and passes are posted to your account on MindBody and can be checked using on the MindBody platform. Download the app or login (BELOW) with the email we have on file for you.
- In person classes have resumed pre-registration (profile set up and signing of liability form) on MindBody is required
- Some in-person classes will also be virtual (i.e. hybrid), some will only be in-person without a virtual option.
- Studio is wiped down after every class. No more paper sign in, sign-in electronically on your phone or app.
- As of 2/21/22, masks are no longer require for fully vaccinated & boosted individuals
- Updated mask policy must be acknowledged here
- No shows that fail to cancel or those who fail to bring a mask will be turned away and charged full price
1A) What do I need to know about virtual classes?
- All sign ups for virtual classes are through MindBody
- Virtual classes are held on Zoom. Zoom links are emailed to registered participants from FitGrid 1 hour prior to class
- To learn more about FitGrid and how to set up your virtual experience see here
- To ensure you get the emails from FitGrid and they are not filtered into your junk see here
2) How much are your classes?
- Virtual classes: $5 single class. $47.50 for 10 classes (Virtual classes only)
- In-studio classes: $7.50 single class. $60 for ALL ACCESS 10 class pass (in-studio and virtual classes). $75 for ALL ACCESS unlimited month pass (in-studio and virtual classes).
- Autopay 6 month contract for $65 (i.e. ZCREW member): Access to virtual and in-studio classes, auto-renewal for 6 months, discount on MC's
3) How long are your classes?
- 1 hour
4) What should I wear to class?
- workout clothes and tennis shoes
5) Do you have beginner Zumba classes?
- Zumba classes are meant to be for all fitness levels and dance levels. Choreography is simple so that everyone can have a good time even if you think you have 2 left feet :-). Moves and intensity can be modified and you can take it at your own level. All of our instructors are very good about showing level 1 steps and progressing to more advance steps after most have mastered level 1 steps, but it is perfectly acceptable to stay at level 1, if you want. *Strong by Zumba is a high intensity interval class (HIIT) and is therefore a much higher intensity than regular Zumba classes. Still, modifications can be made in a Strong class to decrease intensity or increase intensity, if desired.
6) Do you sell gift cards and how do I buy them?
- Gift cards can be purchased using this link. They are are delivered to the recipient via email and you can buy them for any denomination and for any occasion. This is the easiest way to buy a class for someone.
7) Can I give one of my class credits to a friend or spouse?
- Its best to purchase a gift card for them (see #6), but I can link accounts together and allow you to share 10 class passes with another person. Just be aware that once I link an account to yours, that person will have access to all of your classes at anytime. For this reason, I don't like to link accounts of friends (only spouses). Unlimited passes, autopay contracts and ZCREW membership cannot be shared. Please contact Sabrina by phone (505) 207-4953 to make those arrangements. This can't be done by the customer online, you must call. All people need their own profile and need to sign the liability form to take classes.
8) Can I bring my kid to class?
- While we currently do not offer any exercise classes for kids, we recognize that sometimes you have no option but to bring your kid with you to class and on those rare occasions, it is fine to do so. We do not offer any type of child care and the parent must be completely responsible for the child at all times. Children must have something quiet to do (read a book, watch a movie or play video games with headphones) where they can sit and not be disruptive to the other participants in class. Children may not run around the studio during the class. Special events and Masterclasses generally have a much greater attendance and therefore do not have room for any spectators or children. If you need to bring a child to a special event, please contact the studio and arrangements can be made on a case by case basis. *Disclaimer, we do not sensor our movements or our music. While most of the music is in another language (generally Spanish), at times the lyrics can be a little "spicy", thus please be aware of that.
9) Can my kid take the class with me?
- We generally do not recommend children younger than 5 to participate as they have a much shorter attention span. If you feel your child would be able to participate in class and you are willing to take responsibility for them, then they can participate. All participants must sign a liability waiver, thus the parent or guardian must sign a liability waiver for each participant under the age of 18. Cost is the same for children as it would be for for any participant even if they ultimately decide not to participate in the entire class. Please also refer to disclaimer in FAQ #5.
10) Do I need to bring anything special to class?
- A sweat towel and water bottle are preferable for any exercise class. For Zumba Toning, you can bring your own weights (3lbs or less) but we also have some toning sticks available at the studio that you can borrow for class. For Strong by Zumba, you will want to bring a yoga mat as we do floor exercises, but we also have some yoga mats at the studio that you can borrow.
11) Do you have water for sale at the studio?
- A bottle of water can be purchased at the studio for $1 (cash only). We have cold water and water at room temp. Please ask us if you would like a cold bottle of water.
12) Where do I park?
- Do NOT park at Comfort Dental (they will tow you). Parking is free on the street in front of the building on Lomas or on the side of the building on Jefferson. Parking also available in the lot behind the studio in front of the storage units. Please be considerate of our neighbors I9 Sports who park their trailers in the lot and often need to get in and out of the lot with those trailers. Please do not block the entrance/exit to the gated parking lot with the rear of your vehicle.
13) Do I have to sign up for class in advance or do you require a membership to participate?
- Yes, all classes require pre-registration on MindBody. Virtual classes require this in order to get the ZOOM link emailed to you. In-studio classes require pre-registration because we require all to sign our liability form prior to class. Everyone will need a profile before being allowed to take class, you MUST pre-register online thru MindBody even if you plan to pay for your class in studio when you arrive.
14) Do you have any special deals for new students?
- New students can claim an exclusive $15 discount on their 1st punch card or unlimited month purchase by entering in their phone number and signing up for texts from us on our HOME PAGE. Contact the studio for options on how to redeem this offer.
15) Can I pay by credit card?
- Yes, credit cards are accepted in the studio or you can purchase classes online using your credit card.
16) Do you have a frequent customer or loyalty program?
- Yes! Participants can get points for showing up to class and referring their friends to us which can be redeemed for FREE stuff and discounts at the studio! We just need your phone number to get you started! PLUS, by purchasing the 6 month autopay option, you automatically become a ZCREW member with special discounts on events and other perks!
17) How do you let people know about changes in the schedule?
- We ask that you give us an email address or phone number or both so that we can send you our monthly newsletter as well as text messages with information regarding special events, special deals and last minute changes in the schedule. Check out our monthly newsletter BELOW!
18) How do I check how many classes I have left on my punch card?
- All class credits and passes are posted to your account on MindBody and can be checked using on the MindBody platform. Download the app or login (BELOW) with the email we have on file for you.